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Glossary Of Terms
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Added Value often refers to the analysis undertaken by management of the cost and contribution made by employees involved at each stage in the process of producing a product or providing a service.

Appraisal Schemes - an individual's performance is reviewed by their manager. Their past performance is examined and future goals are set.

Benchmarking measures standards of performance against others doing similar work.

Business Process Re-engineering (BPR) refers to the methods by which a company or service undertakes a thorough review of all its operations.

Business Units often have their own Trading Accounts and operate with relative autonomy from the rest of the company or service.

Continuous Improvement (Kaizen) requires employees to constantly seek ways of improving the quality of the product or service.

Delayering is the removal of middle layers of management resulting in a 'flatter' management organisation.

Dismissal is when you are removed from employment

Empowerment/Enablement are strategies aimed to give people more control and responsibility for their work

Flexibility describes changes in the size of the workforce, depending on short-term changes in market conditions

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Management-by-Objectives means each management team identifying its key tasks and goals and using these as a yardstick against which performance is measured.

Multi-Skilling is the increase of the skills base of the workforce, usually bringing in new technology

Multi-tasking requires for staff to take on a wider range of tasks, usually involving on-the-job training

Outsourcing occurs when management invites external contractors to undertake work that was previously done by in-house staff.

Performance Indicators measure the improvements in throughputs, outputs and outcomes.

Performance Related Pay (PRP) links an individuals performance with their pay. Different schemes have been set up to measure

Team Building brings together employers and employees, with the goal of increasing performance by strengthening relationships within the workplace

Total Quality Management (TQM) usually involves the introduction of continuous monitoring. It refers to initiatives designed to improve the quality of products and services to meet customer's requirements.

human resource management